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Job Description:
1.Understand customer's material
requirement planning, new project introduction, continuity of supply, field
service support, reporting etc;
2.Take charge of customer orders
including any new orders, sales order changes etc., reply customers’ inquiries
in time,release shipment requirement, daily
communication with customers;
3.Expedite material supply
through PO monitoring,to make sure that goods delivered
on time;
4.Coordinate sample submission
with sample team and engineering team, and follow up sample approval status
with customers and sales person;
5.Work with Logistic department
about shipment arrangement;
6.Deal with customers’ complaints
about delivery, quality and other issues, and assist manufacturing and quality
to optimize productivity and cost effectiveness;
7.Assist customer satisfaction
survey, and pass customers' expectation to internal departments, to improve
continually customers' satisfaction;
8.Assist buyers to release
forecast to vendors for key project, and assist sourcing department in material
cost reduction;
9.Assist management team to
achieve sales forecast and order booking;
10. Work with Finance AR team for
any payment issue at customer site.
Responsibilities:
1.Bachelor's degree or above;
2. 2 years experience in customer
service in electronic manufacturing field;
3. Proficiency in English
listening, speaking and writing;
4. Have a working knowledge of
personal computer, especially for Microsoft office software.
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